Choosing a Virtual Business Phone Service

When it comes to choosing a virtual business phone service, there are a number of things to consider. Among these are cost, routing options, and dropped calls. The information that I’ll share with you in this article will help you make the most informed decision possible.

Routing options

One of the advantages of a virtual business phone service is the ability to have different call routing options. This helps businesses handle customer calls throughout the day and at any time of the day. Moreover, it helps them reach customers in a more professional way.

There are two main types of call routing, fixed order and sequential. Both of these strategies are designed to route calls to the front of the queue. Generally, a customer is forwarded to the most appropriate agent based on the caller’s information and the time of call. In addition, they can also be sent to an auto attendant or voicemail, depending on the caller’s preferences.

Another type of call routing is predictive behavioral. It uses data gathered from the IVR system to determine the best way to answer a call. For example, if a caller needs to talk to a sales representative, a caller is rerouted to that person automatically.

Other types of call routing include a mail-only extension. Mail-only extensions provide customers with a pre-recorded message about the company’s services, or driving directions.

Dropped calls

Using a virtual business phone service can be a cost effective way to handle your calls. With no extra equipment to buy or install, a virtual phone can be used to make calls from your laptop or smartphone. You can pay monthly or annually, and make calls from virtually anywhere. However, there are a few key considerations to keep in mind.

The first thing you need to do is test your network connection. A good quality internet connection will help ensure that your call goes through to your intended destination. If the test shows that your connection is weak, you can try tweaking your network settings to improve the situation.

Another option is to change your router’s settings to better support VoIP traffic. Changing your router’s setting can improve your voice quality and reduce dropped calls.

There are many resources available to help you determine which is the best VoIP call router for you. Some are free to try, while others require a credit card.


Whether you’re starting a new company, or are looking to cut costs at your current company, a virtual business phone service can help you save on calls. However, there are many different types of systems and you need to ensure you’re getting a plan that meets your needs.

The best virtual business phone service for your organization will have a range of features to suit your business’ needs. You’ll also want to make sure that you get a high-speed Internet connection.

The more advanced plans usually include call waiting, caller ID, and call recording. In some cases, providers will offer discounts or incentives. They can also mix and match plans, so you can keep your monthly costs low.

Some providers may require a one or two-year contract. Depending on the size of your business, you may be able to sign up for a plan that costs less than the advertised price.

It’s easy to set up a virtual phone system. Many providers offer training. Others will allow you to install it on your own. If you decide to go with a provider, make sure they have good customer service.